# Enshrouded Server Troubleshooting (/docs/enshrouded/fix-issues)



import { Step, Steps } from 'fumadocs-ui/components/steps';

Config Resets to Defaults [#config-resets-to-defaults]

**Cause:** Invalid JSON in `enshrouded_server.json`. Enshrouded silently overwrites the file.

**Fix:** Always validate JSON syntax before saving. Use an online JSON validator.

Server Crash on Start [#server-crash-on-start]

**Cause:** Duplicate passwords in `userGroups`.

**Fix:** Every group must have a **unique** password. Admin password cannot match server password.

Server Not in Browser [#server-not-in-browser]

* Update the server to latest version
* Wait 5–15 minutes after startup
* Try direct IP connect as workaround
* Verify ports 15636 + 15637 (TCP + UDP) are open

Version Mismatch [#version-mismatch]

Update server: `app_update 2278520 validate`

"Server Overloaded" Messages [#server-overloaded-messages]

Known issue. Restart the server, reduce spawn rates, group players together. See [Performance Guide](/docs/enshrouded/optimize-performance).

Character Not Saving [#character-not-saving]

Disable Steam Cloud: Steam → Library → right-click Enshrouded → Properties → toggle Cloud off.

Connection Failed [#connection-failed]

Verify ports 15636, 15637 are open for **both TCP and UDP**, inbound and outbound.

Related Guides [#related-guides]

* [Server Configuration](/docs/enshrouded/server-config)
* [Performance Guide](/docs/enshrouded/optimize-performance)
* [Roles & Admin](/docs/enshrouded/role-setup)