# Subnautica 2 Server Troubleshooting (/docs/subnautica-2/troubleshooting)



import { Callout } from "fumadocs-ui/components/callout";

Quick fixes for the most common Subnautica 2 server issues.

"Stuck on starting" / takes a while [#stuck-on-starting--takes-a-while]

First boot loads a large world — give it a couple of minutes. This is normal on a fresh server or right after a restart.

Players can't connect [#players-cant-connect]

Check, in order:

1. The player is using the **Beacon launcher**, not the stock Steam/Epic game (the stock game can't join by IP).
2. They entered the correct **`IP:gameplayport`** — the gameplay (UDP) port, not query/RCON/HTTP.
3. If the server has a **password**, they entered it correctly.
4. The server is actually **online** — check the panel.

Only the gameplay (UDP) port needs to be reachable for players.

Server shows offline after a setting change [#server-shows-offline-after-a-setting-change]

Any change on the **Startup** tab needs a **server restart** to apply. Restart it from the panel.

Password not working [#password-not-working]

Re-enter the password on the panel **Startup** tab, save, and restart. A blank password means the server is open to anyone with the IP and port.

Checking server health (advanced) [#checking-server-health-advanced]

If you connect a [Source-protocol RCON client](/docs/subnautica-2/rcon-and-api), the `status` command reports server health:

* `plugin=connected` → the server is fully up and hosting.
* `plugin=disconnected` → it's still starting; wait a moment and check again.

Where to find logs [#where-to-find-logs]

* **Server console:** in the panel.
* **World / admin actions:** visible via RCON `status` and the launcher admin panel.

Still stuck? [#still-stuck]

Open a ticket at [billing.xgamingserver.com/contact.php](https://billing.xgamingserver.com/contact.php) — include what you've tried and any console output.

Related [#related]

* [Join via Beacon Launcher →](/docs/subnautica-2/join-server)
* [Configure Your Server →](/docs/subnautica-2/configure-your-server)
* [RCON & Admin API →](/docs/subnautica-2/rcon-and-api)