The Isle Evrima Server Troubleshooting

Here are solutions to the most common issues with The Isle Evrima dedicated servers.

---

Server Not Showing in Browser

Wait a few minutes first — after a restart, it takes 2–5 minutes for a server to appear in the browser. If it still doesn't show:

• Confirm the server is actually running — check the Console tab in the panel for errors
• Make sure your server has a unique name set in Startup → Server Name
• Try the Direct Connect method instead (Steam → View → Game Servers → Favorites → Add server IP:port)
• Check that QueryPort in Game.ini matches the port shown in your panel dashboard

---

Players Can't Connect

Check the server is online

• Open the panel and confirm the status is green / running
• Look at the Console tab — if the server crashed, you will see the error there

Version mismatch

• All players must be on the evrima beta branch in Steam (right-click The Isle → Properties → Betas)
• Make sure both the server and client are fully updated

Wrong port

• Confirm players are using the correct IP and port shown on your panel dashboard
• The default port is 7777 — if yours differs, players need to specify it

Server has a password

• If bServerPassword=true is set, players need the exact password (case-sensitive)

Server is full

• If MaxPlayerCount is reached and bQueueEnabled=false, players cannot join
• Enable the queue in Game.ini so players can wait: bQueueEnabled=true

---

Server Crashes on Startup

Check the Console logs — the error will usually be printed right before the crash. Common causes:

Bad Game.ini syntax

• A typo or invalid value in Game.ini will prevent the server from starting
• Check for missing quotes, invalid characters, or incorrect section headers like [/script/theisle.tigamesession]
• Compare your file against the example Game.ini

Corrupted install

• Stop your server, go to Files, delete all server files, then use Reinstall Server from the Dashboard
• See the reset guide for step-by-step instructions

Out of memory

• If your server has many AI and players, it may run out of RAM
• Try reducing MaxPlayerCount or lowering AIDensity

---

Server Starts But Immediately Stops

This usually means the server started, couldn't initialize properly, and shut down. Check the Console for the last few lines before it stopped. Common causes:

• Game.ini has an invalid MapName value — valid option is Gateway
• RCON port conflict — if RconPort=8888 is in use, change it to another port
• Queue port conflict — same issue with QueuePort=10000

---

High Ping / Lag

Check server resource usage

• In the panel, check CPU and RAM usage — if either is consistently at 100%, the server is overloaded
• Reduce MaxPlayerCount, AIDensity, or AISpawnInterval to reduce load

Too many AI

• Lower AIDensity in Game.ini (default is 1 — try 0.5)
• Increase AISpawnInterval to spawn AI less frequently

Player count too high for your plan

• If you need more performance, consider upgrading your server plan

---

RCON Not Working

• Confirm bRconEnabled=true is set in Game.ini
• Make sure RconPort is correct (default: 8888)
• Check you are using the exact password set in RconPassword=
• Restart the server after making any RCON config changes

See the full RCON setup guide for details.

---

Whitelist Not Working

• Confirm bServerWhitelist=true is set under [/script/theisle.tigamesession]
• Make sure Steam64 IDs are correct and listed under [/script/theisle.tigamestatebase]
• Restart the server after editing Game.ini
• You can toggle whitelist live via RCON: togglewhitelist

---

Still Stuck?

Join our Discord and open a support ticket — include your server ID and a copy of the error from your Console tab and we will get you sorted.