Panel Guides
Support Tickets
How to create and manage support tickets.
Need help? The support ticket system lets you contact the XGamingServer team directly from the panel.
Creating a Ticket
- Go to Support from the navigation menu
- Click New Ticket
- Select the appropriate department for your issue
- Enter a subject and describe your problem in detail
- Click Submit
💡 Tip: Include as much detail as possible — your server name, what you were doing when the issue occurred, and any error messages you saw. This helps the support team resolve your issue faster.
Viewing Your Tickets
Go to Support to see a list of all your tickets. Each ticket shows:
| Field | Description |
|---|---|
| Subject | Your ticket title |
| Department | The team handling your request |
| Status | Open, answered, or closed |
| Last Updated | When the ticket was last replied to |
Click on a ticket to view the full conversation.
Replying to a Ticket
- Open the ticket
- Type your reply in the message box
- Click Reply
Closing a Ticket
Once your issue is resolved:
- Open the ticket
- Click Close Ticket
You can always open a new ticket if the issue returns.
Related Pages
- Billing — For billing-related questions
How is this guide?
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